Contact Us
HELPLINE – (314) 465-5824
We would love to hear from you!
Contact@Reliable-Living.com
(314) 465-5824
5377 State Hwy N, Suite 378
Our Frequently Asked Questions
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What types of services do you offer?
Reliable Living provides a range of home care services aimed at enhancing the quality of life for its clients. These include Companion Care, Express Care for quick assistance, Wellness Advisor for health management by RNs, Medication Management, Overnight Visits for night-time support, and a Medical Equipment Rental Service for essential health aids. Each service is tailored to meet the individual needs of clients, ensuring comfort, safety, and independence at home.
How do you select and train your caregivers?
Reliable Living selectively recruits individuals from local universities for their caregiving team, focusing on those with a genuine desire to help. These recruits undergo thorough safety training led by experienced senior caregivers, along with specialized instruction to meet specific client needs. This meticulous approach guarantees high-quality, compassionate care for clients and reassurance for their families.
Can I choose or meet the caregiver before they start?
Yes. Reliable Living places utmost importance on ensuring a harmonious match between caregivers and clients. Recognizing the significance of comfort and trust in caregiving relationships, the organization prioritizes preliminary meetings before any assignments are made. These meetings are deemed crucial, allowing both parties to establish rapport and communicate expectations. This careful approach ensures that every pairing is not just a professional fit, but also a personal match, fostering a comfortable and supportive environment for all involved.
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What is your protocol for handling emergencies or medical issues?
Reliable Living is dedicated to ensuring the safety and well-being of its clients by providing accessible medical support for non-life-threatening concerns. Their trained nurses are available to address any questions or situations that arise, offering peace of mind and expert guidance when needed. However, in the event of a life-threatening emergency, Reliable Living emphasizes the importance of immediately dialing 911. This approach ensures that clients receive the appropriate level of care swiftly and efficiently, prioritizing their health and safety above all.
What is your policy on communication and updates with the family?
Reliable Living values open communication with families, offering updates upon request to keep them informed about their loved one’s care. Simultaneously, the organization deeply respects the privacy of individuals in care. To balance these priorities, Reliable Living ensures that all parties are comfortable with the level and nature of updates provided. This careful approach to information sharing is designed to maintain trust, ensure transparency, and respect the dignity and privacy of every individual under their care.
How do you ensure the senior’s safety and security?
Reliable Living prioritizes client safety and security by implementing safe transport practices and conducting thorough background checks on all staff. Through selective hiring and comprehensive training, we ensure a secure and trusted environment, so clients always feel safe under our care.
5377 State Hwy N
Suite 378
Cottleville, MO 63304
Office Hours:
Mon - Fri: 9am - 5pm
Contact
For an immediate need, please call the office and someone will get back with you as soon as possible.